Help Centre

Friends & Family Test

October 2014


Friends & Family Test

With the 1st December deadline approaching, GP Surgeries will be required to participate in the NHS Friends & Family Test.  This is a single question survey with additional comments allowing your patients to provide clear and simple feedback on recommending the surgeries services to their friends and family.  

We are here to help!

The FFT is being used across England to stimulate local feedback on local services.  There will not be a statistical comparison across regions or organisations but rather it will be used to provide a broad measure of patient experience in the NHS.

What can we do to help you?

We are developing a bespoke tool for the FFT which will come as part of your surgery website package.  It will be completely free of charge and will collate and report on all your FFT info.  

The survey will appear on your website for patients to complete.  You can simply direct patients to your website to fill in the FFT questions and comments section.  The survey tool will also allow you to ask any follow up questions you wish. 

The reports will be made available for extraction to NHS England on a monthly basis as required by the contractual obligations of FFT.  You can publish the comments recorded on your surgery website (if the patients allow it) and share them with your PPG as part of the overall practice action plan. 

When will it be available?

This new feature will be live on your websites before 1st December and we will keep you up to date with the progress and developments. If you wish to add a simple FFT survey to your website now, you can do so via the integrated Patient Survey Tool.  This help article will show you how to do it. 

Any Questions?

As always if you have any questions or need some help or advice, please contact our support team and we will be happy to help –


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