If you're using FPM Core or any of our FPM Group Software and haven't received emails like password resets or policy updates, this guide will help you troubleshoot and ensure emails are delivered to your email inbox. Emails from FPM Software are sent via @firstpracticemanagement.co.uk.
On rare occasions, these emails can be sent to the junk/spam folder, so you need to mark them "Not as junk", to allow them to go into your usual email inbox.
We will cover:
1 - How to access your junk folder, and mark our emails "Not as junk"
2 - How to add our email to your Safe senders list
1 - Junk/Spam Folder
If you are using our password reset feature, or expecting an email from FPM and it is not landing in your usual inbox, it's likely your email inbox has classed our emails as Junk or Spam.
In Oulook, scroll to the folder titled "Junk Email":
If the email is in your Junk Folder, as seen below. Please press the "It's not junk" button, as highlighted in Yellow Below, and then press the "Report" to confirm this action:
Step 1: Select "It's not junk" as highlighted in Yellow below:
Step 2: Select "Report" on the second confirmation screen.
By marking the email as "It's not junk", this will ensure emails moving forward will go into your normal inbox.
If you have checked your junk folder, and the email is not in there, you may need to whitelist/add our email address to your Safe Senders list. Please see the steps below for how to do this:
2 - Safe senders list
Select the "Settings" icon in the top-right of your screen, and select the "Junk Email" option.
From here, scroll down to the "Senders" heading, and click on "+ Add safe sender":
From here, type in firstpracticemanagement.co.uk then press OK:
Important - Please press "Save" at the bottom before exiting.
We would then recommend that you go through to the login page of Core, and try the "Reset Password" link to test if the emails are coming through to you once more.
Still not working?
If you have gone through the above 2 steps, and you are confident our emails are not being delivered to your organisation. We highly recommend contacting your IT team as they may have put a block on our email address.