Please note: this article is only applicable to websites built after November 2018.
This article is to help your practice easily digest any audit reports you may have received.
Important - We know these reports/audits can target different things on a practice website. For example, the NHS Usability Guidance suggests you should not use banners/popups such as Userway (An accessibility popup). However, some groups/ICBs suggest in the audit/report that practices should use these tools. The practice is responsible for deciding what content you would like on your website.
MSW supply the tools to the practice and delivers in inline with the latest compliance, usability and accessibility standards. Still, if your group/ICB has different guidance/requirements which they feel are important for their area, you may need to adjust your content.
Below is a list of items flagged by the NHS as the "Gold Standard" for GP websites and if our websites are compliant.
Essential Items
- Using digital tools to contact the practice - Included
- Ordering repeat prescriptions (or link to an existing system) - Included
- Accessibility Statement - Included
- Overview of the practice and contact information, updated regularly - Included (practice to keep updated)
- GP Net earnings - Included (practice to supply current figures)
- Basic Practice Information - Practice responsibility
- Accessibility information - Included
- Compliance with the General Data Protection Regulation (GDPR) - Yes
- Compliance with the Privacy and Electronic Communications Regulations (PECR) - Yes
- Compliance with the Equality and Human Rights Commission - Yes
- Compliance with the Data Protection Act 2018 - Yes
- Compliance with W3C WCAG 2.1 to at least AA standard - Yes
- Request and management of prescriptions online (or link to existing system) - Included
- Shared record access, including patients being able to add to their record (or link to existing system) - Included
- The ability to hold a video consultation between patients, carers and clinicians (or link to existing system) - Practice responsibility, link can be included on website
- Two-way secure written communication between patients, carers and practices (or link to existing system) - secure forms can be sent by patient, replies to patient via practice system unless a third-party tool is used
Important Items
- Fitnote information and links (or link to existing system) - Included
- Practice newsletter - Practice responsibility
- Public transport links and cycle routes - Practice responsibility
- Cloud Hosted - Yes
- Follow NHS Digital’s coding standards - Yes
- Content style - Included
- Follow NHS Design Principles - Yes
- Follow NHS Identity Guidelines - Yes
- Modern Design - Yes
- Prioritisation of content - Yes
- Prominent and simple Search - Included
- Use the NHS.UK frontend library - Included
- Keeping Patient Participation Groups up to date with progress on agreed actions - Practice responsibility
- Performance and patient feedback - Included
- Accessibility - Included
- Links to existing local and national validated resources - National: included. Local: practice responsibility
- Consideration of how to support Women's Health Strategy - Practice responsibility
- Condition specific advice - Included
Beneficial Items
- Information on ICS and PCN membership - Practice responsibility
- Nominating your pharmacy (or link to existing system) - Included
- Other useful contacts - Included
- Sign up for online services - Included
- Change/update personal details (or link to existing system) - Included
- Self-referral and online forms (or link to existing system) - Included
- Patient registration (or link to existing system) - Included
- NCSC vulnerability testing - Practice responsibility
* Practice responsibility - MSW can add content for these items if supplied by the practice.
Your Accessibility Page is found via the link at the very bottom of your website and contains a full break down about accessibility on your website.