⚠️ Important Notice: My Surgery Website (MSW) Service Closure

Please be advised that after careful consideration, the My Surgery Website hosting service will be discontinued. Your agreement with FPM Group will officially terminate effective 31st March 2027, at which point FPM Group will cease providing all MSW services.


Transition Support and Optional Alternative Provider

To help minimise disruption and to support you, FPM Group is aware of another independent third party service provider (‘Proposed Provider’), that may be able to offer similar services listed below:

Proposed Provider: The GP Website Company Ltd
Website: www.thegpwebsitecompany.co.uk
Email: support@thegpwebsitecompany.co.uk

📄 Click here to read the full termination and announcement letter

  1. Help Centre
  2. MSW - Digital Practice
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MSW - Digital Practice

Setting Up Your Site (Getting Started)

  • Training Webinar for New and Existing Staff (1 hour session)
  • Adding and amending widgets
  • Adding, editing or removing staff
  • Changing Your Website Design (Template Picker and Colour Scheme)
  • Adding, editing and removing opening times
  • How do I add the CQC Widget
See all 16 articles

Adding, arranging and editing content

  • Adding and linking images/banners (online consultations, nhs app, econsult, accurx, systmonline)
  • How do I add text, upload documents and add links
  • How do I add and link a new page?
  • How to get to the editor
  • Practice Banner - Important Announcement
  • Key Tasks - How to add, edit and remove.
See all 20 articles

Organising your content

  • Main Menu Overview
  • Page Manager Overview
  • How do I edit an existing menu?
  • Accessing the Menu Editor and Menu Manager
  • How to add newsletters and email newsletter to patients
  • How do I create a new menu?
See all 7 articles

Online Patient Interaction

  • Using the Form Builder (Custom forms)
  • How do I remove an online form?
  • How to use Form Manager and set up email notifications
  • Static Content Banner
  • Manage Website Subscribers (Newsletter and PPG)
  • Register with a GP Surgery - NHS Service
See all 13 articles

FAQs

  • The key differences with the new MSW Framework
  • Discontinuation of My Surgery Website (‘MSW’) Services
  • GP Website Standards
  • NHS Benchmarking Tool: Adherance of GP Usability Template
  • Form Manager Microsoft Edge Configuration
  • How to keep your website compliant and accessible
See all 7 articles

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