The key differences with the new MSW Framework

Please note: this article is only applicable to websites built after November 2018.

For customers upgrading from an existing MSW site, the new version of My Surgery Website is very different to the older version. We have completely rebuilt the system and introduced a new way of working. We are confident that you will find the new interface intuitive and easy to use. There is extensive help documentation and, of course, the support team is here to help but we recommend taking a little time to familiarise yourself with it.

There are a number of important points we need to make you aware of:

  1. The new framework is very flexible. You are no longer constrained by a fixed template and you can define the layout, the colour scheme, the header etc all within the editor.
  2. The new system uses “widgets” within a grid system. Widgets allow you to add functionality like CQC, PPG, Newsletter sign-up, Social Media feeds, etc., etc.
  3. These widgets are laid out in a grid consisting of rows and columns. Think of this as like using a table in Microsoft Word. You can have as many rows as you need and up to 3 widgets in each row. This allows you to customise your layout as you wish.
  4. There is an image library containing stock images which you can use freely. The layout tools will adapt these images to fit your chosen layout.
  5. The “Staff Home” area no longer exists. The tools that you previously accessed in the staff home area are now found in FPMS (formerly My Surgery Office). You’ll find them under the Website Tools menu in FPMS.
  6. Within FPMS you will find: Form Manager, Prescriptions Manager, Surveys, FFT, Opening Hours, Practice details (address, etc.), Branch sites, Contact lists for your newsletter and PPG.
  7. To edit your practice contact details and to set your practice opening times you will need to log in to FPMS and edit “Sites” under practice tools.
  8. The same applies for staff. Staff have to be listed in FPMS to appear on the site.
  9. To retrieve online form submissions or prescription orders you will need to log in to FPMS.
  10. You can now customise online forms and build your own using the Form Builder tool (found in FPMS).
  11. The Form Manager allows you to download submissions as a PDF file so you can easily upload them to your clinical system.

We recommend bookmarking this article and returning once you have seen your new site for the first time. 

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