⚠️ Important Notice: My Surgery Website (MSW) Service Closure

Please be advised that after careful consideration, the My Surgery Website hosting service will be discontinued. Your agreement with FPM Group will officially terminate effective 31st March 2027, at which point FPM Group will cease providing all MSW services.


Transition Support and Optional Alternative Provider

To help minimise disruption and to support you, FPM Group is aware of another independent third party service provider (‘Proposed Provider’), that may be able to offer similar services listed below:

Proposed Provider: The GP Website Company Ltd
Website: www.thegpwebsitecompany.co.uk
Email: support@thegpwebsitecompany.co.uk

📄 Click here to read the full termination and announcement letter

  1. Help Centre
  2. MSW - Digital Practice
  3. Online Patient Interaction

Online Patient Interaction

  • Using the Form Builder (Custom forms)
  • How do I remove an online form?
  • How to use Form Manager and set up email notifications
  • Static Content Banner
  • Manage Website Subscribers (Newsletter and PPG)
  • Register with a GP Surgery - NHS Service
  • How to add the Contact the PPG button, have patients join the PPG, adding PPG minutes and emailing PPG members
  • Friends and Family Test - How to Setup, View and Publish Responses
  • Adding Patient Record Management
  • Setting Appointments
  • Configuring the MSW prescription order form
  • How to use the Prescriptions Manager
  • Setting Prescriptions

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