1. Help Centre
  2. MSW - Legacy
Submit a request

MSW - Legacy

Our websites are easy to keep up to date. Not only can you change the textual content but you can upload your own images and documents, switch the interactive options (such as 'appointments' or 'prescriptions') on or off, add more pages and even change the entire style and appearance of your site. We like you to have as much control as you wish with your website. You can change everything yourself but if you are unsure or don't know how just let us know - our support team will be happy to help you out.

Getting Started

  • Getting Started Guide
  • "Going Live"
  • How to Reset Your Password
  • Logging In: Editor, Staff Home and My Surgery Office
  • How do I change my passwords?

Managing your Website

  • Add "Data Choices" content to your website (National Data Opt-Out Programme)
  • How to Switch to an Online Service specific template
  • How to keep your website looking its best
  • How do I Upload a Document?
  • How do I Upload an Image?
  • Requesting bulk changes to your website
See all 24 articles

Online Services & Forms

  • What Online Forms Are Available
  • Which prescription system should I use?
  • Why can't I customise my forms
  • How do I add, change or remove online services on my website?
  • Editing the list of prescription collection points
  • Changing your Clinical System
See all 26 articles

Staff Home

  • How to use the Prescription Manager
  • Manually activate users registering for repeat prescriptions
  • MSW Appointment Request System
  • Why can't I log in at home?
  • Form Manager
  • Create practice leaflet from website
See all 7 articles

Patient Connect

  • What is Patient Connect?

Domains (Web Address, URL)

  • Why it can takes a little time for your site to come live
  • Going Live with .uk domain
  • Domain types and costs

Pre-sales Questions

  • Why should I choose My Surgery Website?
  • What should I look for in a website provider
  • The importance of compliance
  • Merging Your Practice Website

Indigo House, Sussex Avenue, Hunslet, Leeds, LS10 2LF

Privacy Policy | Terms of Service

© 2026 FPM Group is a Stericycle Solution. All rights reserved.