⚠️ Important Notice: My Surgery Website (MSW) Service Closure

Please be advised that after careful consideration, the My Surgery Website hosting service will be discontinued. Your agreement with FPM Group will officially terminate effective 31st March 2027, at which point FPM Group will cease providing all MSW services.


Transition Support and Optional Alternative Provider

To help minimise disruption and to support you, FPM Group is aware of another independent third party service provider (‘Proposed Provider’), that may be able to offer similar services listed below:

Proposed Provider: The GP Website Company Ltd
Website: www.thegpwebsitecompany.co.uk
Email: support@thegpwebsitecompany.co.uk

📄 Click here to read the full termination and announcement letter

  1. Help Centre
  2. MSW - Legacy
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MSW - Legacy

Our websites are easy to keep up to date. Not only can you change the textual content but you can upload your own images and documents, switch the interactive options (such as 'appointments' or 'prescriptions') on or off, add more pages and even change the entire style and appearance of your site. We like you to have as much control as you wish with your website. You can change everything yourself but if you are unsure or don't know how just let us know - our support team will be happy to help you out.

Getting Started

  • Getting Started Guide
  • "Going Live"
  • How to Reset Your Password
  • Logging In: Editor, Staff Home and My Surgery Office
  • How do I change my passwords?

Managing your Website

  • Add "Data Choices" content to your website (National Data Opt-Out Programme)
  • How to Switch to an Online Service specific template
  • How to keep your website looking its best
  • How do I Upload a Document?
  • How do I Upload an Image?
  • Requesting bulk changes to your website
See all 24 articles

Online Services & Forms

  • What Online Forms Are Available
  • Which prescription system should I use?
  • Why can't I customise my forms
  • How do I add, change or remove online services on my website?
  • Editing the list of prescription collection points
  • Changing your Clinical System
See all 26 articles

Staff Home

  • How to use the Prescription Manager
  • Manually activate users registering for repeat prescriptions
  • MSW Appointment Request System
  • Why can't I log in at home?
  • Form Manager
  • Create practice leaflet from website
See all 7 articles

Patient Connect

  • What is Patient Connect?

Domains (Web Address, URL)

  • Why it can takes a little time for your site to come live
  • Going Live with .uk domain
  • Domain types and costs

Pre-sales Questions

  • Why should I choose My Surgery Website?
  • What should I look for in a website provider
  • The importance of compliance
  • Merging Your Practice Website

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