⚠️ Important Notice: My Surgery Website (MSW) Service Closure

Please be advised that after careful consideration, the My Surgery Website hosting service will be discontinued. Your agreement with FPM Group will officially terminate effective 31st March 2027, at which point FPM Group will cease providing all MSW services.


Transition Support and Optional Alternative Provider

To help minimise disruption and to support you, FPM Group is aware of another independent third party service provider (‘Proposed Provider’), that may be able to offer similar services listed below:

Proposed Provider: The GP Website Company Ltd
Website: www.thegpwebsitecompany.co.uk
Email: support@thegpwebsitecompany.co.uk

📄 Click here to read the full termination and announcement letter

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FPMs Pro

(Formerly My Surgery Expert/Intranet) - FPMS Pro continues in the tradition of MSW/FPM products by helping practice managers do their difficult jobs more easily. Where our website and Patient Connect suite help you tackle the challenges of patient interactions, FPMS Pro is all about the back office. It encompasses many different facets of modern practice management such as document organisation, calendars & contacts, absence planning, instant messaging, staff logging, drug management and much more. Accessing all of these available features through one central point makes the day to day running of a general practice much more efficient and productive.

Getting Started

  • Setting Up Staff in FPMS Pro
  • An Introduction to FPMS Pro
  • FPM Members: Setting up your FPMS Account
  • Change Your Password
  • Configuring your browser
  • Error 500 - How to clear your cookies
See all 8 articles

Tools

  • Schedule (FPMS Pro)
  • Absence Manager
  • Schedule (FPMS)
  • Room Diary
  • Staff Members
  • Calendar
See all 8 articles

Practice Administration

  • User Admin
  • Configure Tools
  • Practice Details
  • Import Data
  • Account

Friends and Family Test

  • Friends and Family - How do I send the data to the NHS?
  • Add Additional Questions
  • How do I view and publish the comments on the website?
  • How do I make a copy of an existing survey
  • How Do I delete responses?
  • How do I publish My Survey on my website

Surveys & Polls

  • How do I add surveys that have been completed on paper
  • How can I view the survey comments?
  • Create User Poll
  • How do I remove a survey from my website?

Contacts & Email

  • Contacts
  • How can I view my Patient Group demographics?
  • Send an email to my patient reference group
  • Send my patient survey to the reference group

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